Key Metrics In Supply Chain Management




In today’s highly competitive business landscape, companies are constantly seeking ways to enhance their supply chain performance. To effectively measure and optimise their supply chain operations, businesses rely on a set of essential key metrics. These metrics act as guideposts, providing valuable insights into critical areas of supply chain management. In this blog post, we will delve into the realm of supply chain metrics. We will be discussing the importance and relevance of key metrics that drive operational excellence in supply chain management. Note that incorporating a SaaS solution is the most effective and efficient way of optimising these key metrics. 

Key Metrics measured by e-procurement solution
Key metrics for excellence in supply chain management

1. On-Time Delivery (OTD) Rate:

The On-Time Delivery (OTD) rate is a fundamental supply chain metric. It measures the percentage of orders delivered to customers within the agreed-upon timeframe. An optimal OTD rate ensures customer satisfaction, fosters loyalty, and strengthens relationships. By closely monitoring and improving this key metric, companies can identify bottlenecks, enhance operational efficiency, and mitigate potential disruptions.

2. Order Cycle Time:

The Order Cycle Time metric tracks the time it takes for an order to be processed, fulfilled, and delivered to the customer. A shorter order cycle time indicates improved responsiveness and agility in meeting customer demands. Organisations can optimise this key metric by streamlining processes, reducing lead times, and leveraging on technology. This will result in enhanced customer satisfaction and increased competitive advantage.

3. Inventory Turnover Ratio:

The Inventory Turnover Ratio measures the number of times inventory is sold and replaced within a specific period. It reflects the efficiency of inventory management, supply chain agility, and the ability to balance stock levels. By monitoring this key metric closely, companies can identify excess inventory, reduce carrying costs, and ensure optimal stock levels. This will in turn improve cash flow and profitability.

4. Perfect Order Fulfilment:

Perfect Order Fulfilment refers to the percentage of orders that are delivered to customers without any errors or issues. It encompasses aspects such as order accuracy, complete shipment, and error-free invoicing. This key metric helps companies gauge their overall operational effectiveness and identify areas for improvement. They include reducing order errors, enhancing packaging, and optimising transportation processes. 

5. Supplier Quality and Delivery Performance:

The Supplier Quality and Delivery Performance metric evaluates the reliability and efficiency of suppliers in delivering quality materials or components on time. By monitoring this key metric, companies can identify underperforming suppliers, establish stronger partnerships with reliable vendors, and improve overall supply chain performance. Ensuring high supplier performance enhances production efficiency, reduces lead times, and minimises disruptions.

6. Cash-to-Cash Cycle Time:

Cash-to-Cash Cycle Time measures the time it takes for a company to convert its investment in inventory and other resources into cash flow through sales. A shorter cycle time indicates better working capital management and improved financial performance. By streamlining processes and reducing lead times,  organisations can enhance profitability. They can also invest in growth opportunities, and strengthen their competitive position. 

7. Transportation Cost per Unit Shipped:

Transportation Cost per Unit Shipped is a metric that measures the average cost incurred in transporting goods from the point of origin to the customer. This metric enables organisations to evaluate the efficiency of their transportation processes. They are able to identify cost-saving opportunities, and optimise their logistics network. By minimising transportation costs, companies can enhance profitability while maintaining customer satisfaction. 



In the ever-evolving world of supply chain management, tracking and analysing key metrics is vital for driving operational excellence. The metrics outlined in this blog post, provide valuable insights into critical areas of supply chain operations. By leveraging these key metrics, businesses can make data-driven decisions, identify inefficiencies, and implement targeted improvements. These improvements will ultimately enhance their overall supply chain performance and win them a competitive edge.

Leave a Comment

Your email address will not be published. Required fields are marked *